refund

Refund Policy

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We want our customers to be thoroughly satisfied with our products.

If found upon receiving your package your hot sauce has been damaged in the shipping process, please email us a picture of the damaged item at spicy@hotsaucenashville.com. We will quickly get a replacement sauce sent out, with no charge to you. 

Our return policy lasts 90 days. If 90 days have gone by since your purchase, we cannot guarantee a refund.

To be eligible for a return, the product must be in the original packaging.

To complete your return, we require a proof of purchase (or date and location if purchased at a physical market).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at spicy@hotsaucenashville.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at spicy@hotsaucenashville.com and send your item to: Attn: Hot Sauce Nashville, 975 Main Street Suite #10, Nashville, TN, 37206, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Attn: Hot Sauce Nashville, 975 Main Street Suite #10, Nashville, TN, 37206, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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We take food safety very seriously. If for some other reason you believe your product is defective – please contact as soon as possible at spicy@hotsaucenashville.com or (615) 933-1876.